Nondiscrimination in Health Programs and Activities

Notice of Availability of Language Assistance Services and Auxiliary Aids and Services

Notice of Non-Discrimination: Discrimination is Against the Law

Paramount complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)), age, or disability.

Paramount Provides (free of charge and in a timely manner):

  • Reasonable modifications and appropriate auxiliary aids and services for people with disabilities to communicate effectively with us, such as:
    • Qualified interpreters for individuals with disabilities.
    • Information in alternate formats (large print, audio, accessible electronic formats, other formats).
  • Language assistance services for people whose primary language is not English, which may include:
    • Qualified oral interpreters.
    • Electronic and written translated documents.

If you need these services, please contact Member Services at 800-462-3589. We are available Monday-Friday, 8:00 a.m. to 5:00 p.m. EST.

If you believe that Paramount has failed to provide these services or discriminated on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with our Civil Rights Coordinator. Our Civil Rights Coordinator can help you with our grievance procedure.

Contact our Civil Rights Coordinator at:

Mail:
Paramount Civil Rights Coordinator
P.O. Box 928
Toledo, OH 43697

Phone: 800-462-3589 (TTY: 711)

Email: Paramount.MemberServices@MedMutual.com

Fax: 419-887-2047

In-person:
650 Beaver Creek Circle
Suite 100
Maumee, OH 43537

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.

Online: Use the Office for Civil Rights Complaint Portal

Mail:
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F
HHH Building
Washington, D.C. 20201

Phone: 1-800-368-1019, 800-537-7697 (TDD)

Online: Complaint forms are also available online.