Quality & Accreditation Overview

Thanks to the expertise and dedication of our team, Paramount has received local, state and national awards and earned accreditations that commend our outstanding care and service excellence.

Woman sitting in a doctor's office, smiling, speaking with a physician.

Our Most Recent Awards and Accreditations 

National Committee for Quality Assurance (NCQA)

Paramount maintains accreditation from the National Committee for Quality Assurance (NCQA). This accreditation involves a rigorous review of a health plan’s consumer protection and quality improvement systems. It also requires health plans to submit audited data on key clinical and service measures. (1995 – 2024)

Consumer Assessment of Healthcare Providers and Systems (CAHPS)

Consumer Assessment of Healthcare Providers and Systems (CAHPS) is an annual member survey. Our results show continual improvements and strides in areas of overall health plan rating and customer service.

Quality

We believe that everyone – Paramount team members and our dedicated providers – is responsible for the quality of our health plan. We continuously look for ways to improve our clinical and administrative services. We measure our performance across all products lines. Above all else, we strive to make sure each member feels listened to, respected and appreciated.

Quality Reports

To help know how we are performing, we report information about the care, treatment and satisfaction levels of our members to national reporting organizations including National Committee for Quality Assurance (NCQA) and Agency for Healthcare Research and Quality (AHRQ). Please review our most recent quality reports.

2022 Quality Reports

Commercial and Medicare Quality Reports

For more information about our quality improvement program, contact us at PHCQuality@MedMutual.com.