Contact Us
We love to hear from our members and providers. Please contact us with any questions about your Paramount plan. We have a number of ways for you to reach us.
Members
Phone
419-887-2525
Toll-free: 800-462-3589
(TTY 711 for hearing impaired)
Fax: 419-887-2047
Email: Paramount.MemberServices@MedMutual.com
Sales
Toll-free Phone: 888-891-0707
Fax: 419-887-2017
Live Chat
Paramount Live Chat is a quick, safe and secure way to reach our Member Services department, Monday through Friday from 8 a.m. to 5 p.m.
Providers
Provider Inquiry
419-887-2564
Toll-free: 888-891-2564
Provider Relations
419-887-2535
Toll-free: 800-891-2542
Requesting Independent Dispute Resolution
Please use NSA@Zelis.com when prompted to provide a Paramount email address on the IDR portal.
Mailing Addresses
General Correspondence
P.O. Box 928
Toledo, OH 43697-0928
Claims Submission Address
P.O. Box 497
Toledo, OH 43697-0497
Media Relations
If you are a member of the media with questions about Paramount, please contact our Media Relations team.
Loren Chylla
Marketing
216-687-7442
Loren.Chylla@MedMutual.com