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Member Services

Member Services can answer your questions about:

  • Your medical benefit coverage
  • How to use and access your medical benefits
  • How to find a medical provider
  • How to file a complaint regarding a provider, discrimination or Paramount Advantage.

Member Services is open Monday through Friday, 7 a.m. – 7 p.m, with the exception of holidays. Call  toll-free 800-462-3589. TTY users can call 888-740-5670.

Holidays

Paramount recognizes the following holidays, and Member Services will be closed on these days. If the holiday falls on a Saturday, our Member Services department will be closed on the preceding Friday. If the holiday falls on a Sunday, our Member Services Department will be closed on Monday.

  • New Year's Day
  • Memorial Day
  • Independence Day (July 4)
  • Labor Day
  • Thanksgiving Day
  • The day after Thanksgiving Day
  • Christmas Day