Member Services can answer your questions about:
- Your medical benefit coverage
- How to use and access your medical benefits
- How to find a medical provider
- How to file a complaint regarding a provider, discrimination or Paramount Advantage.
Member Services is open Monday through Friday, 7 a.m. – 7 p.m, with the exception of holidays. Call toll-free 800-462-3589. TTY users can call 888-740-5670.
Paramount recognizes the following holidays, and Member Services will be closed on these days. If the holiday falls on a Saturday, our Member Services department will be closed on the preceding Friday. If the holiday falls on a Sunday, our Member Services Department will be closed on Monday.
- New Year's Day
- Memorial Day
- Independence Day (July 4)
- Labor Day
- Thanksgiving Day
- The day after Thanksgiving Day
- Christmas Day