Transportation Assistance Program
DID YOU KNOW?
Paramount Advantage members are eligible for non-emergency transportation assistance to health care, pharmacy, WIC, and CDJFS redetermination appointments. Members may call 866-837-9817 (TTY 800-750-0750) to schedule a trip minimum 2 business days in advance (and up to 30 days in advance).
You may schedule transportation Monday – Friday 8:30 am – 5:00 pm only.
OVERVIEW OF TRANSPORTATION BENEFIT
All Paramount Advantage members are eligible for 15 round trips (30 one-way trips) each calendar year (Jan 1 – Dec 31). Paramount Advantage will provide unlimited transportation to members who must travel 30 miles or more from their home to an approved Medicaid-covered appointment and for medically necessary wheelchair van services.
Paramount Advantage members may select to be transported by share-a-ride cab vehicle, or public transportation (bus pass, where available – ask about monthly pass), or utilize mileage reimbursement.
GENERAL QUESTIONS AND ANSWERS
How do I schedule a return pickup for cab service?
The cab driver will provide a business card with their name and number on it. You will call this number when you are finished with your appointment. If the cab does not return within 30 minutes, call 866-837-9817 and indicate you have been waiting 30 minutes and would like to get an ETA (Expected Time of Arrival).
What happens if I am not ready when my transportation provider arrives?
The driver may arrive within a 15 minute window before or after the prescheduled pick-up time. The driver may arrive anytime during this window of time. If you are not ready when the driver arrives during your assigned pick-up window, the driver may leave and the trip will count as a “no show”. Please make sure you are ready at all times during your pick up window time.
What if I am sick now and I can not give 2 business days’ notice to schedule transportation?
You may request transportation less than 2 business days’ notice for urgent medical appointments by calling Member Services: 800-462-3589 (TTY 888-740-5670). This request may require approval by the medical provider’s office before transportation is scheduled. In the event of a medical emergency, please call 911 or your local emergency number.
What do I do if I have a complaint, question, or want to acknowledge a great job?
To help guarantee the best in customer service, please call Paramount Advantage Member Services with questions or concerns. Member Services: 800-462-3589 (TTY 888-740-5670)
Note: You must keep your address and phone number updated with Paramount Advantage and your County Department of Job and Family Services.
What if I have used my 30 one-way trips? Or I am interested in other transportation options?
Contact your local County Department of Job and Family Services (CDJFS) for information on transportation to medical appointments through their Non-Emergency Transportation (NET) program.
If you have other questions or would like a transportation brochure, please call Member Services toll-free at 800-462-3589. TTY users can call 888-740-5670.